Xbox 360 Repair Follow-up: I'm Screwed

Well, almost.

I decided that today would be a good day to call Xbox customer support and see if they even got my Xbox in and how long it would be until it's fixed. I gave the csr my repair number and he came up blank.

Nothing. Nada.

I was expecting my worst fear to be that it hadn't gotten there yet, not that there was no record of my problem at all.

To make a pointless and very long story short, I end up waiting an hour to talk to a manager at 4-my-xbox and we start getting some things straightened out. Apparently my serial number was taken down but is wrong, I didn't get package tracking from USPS, my Xbox wasn't registered (see the first post) and that I'm not going to hear anything from them until Tuesday.

So hear is a note from me to you: when you have to get something repaired that costs this much do the following:

1. Confirm all your info before hanging up
   
2. Call back later to confirm the repair before shipping
   
3. Get package tracking
   
4. Call back again to confirm the repair
   
5. Hell, call one more time. They are always different people when you call.

Needless to say, I'm pissed. They did tell me they knew who took the first problem call. I'm hoping with intent to follow up with a good, healthy, given-in-English orifice reaming.

I'm so glad I didn't ship the harddrive with it. So glad.